Refund and Return Policy for Dot Guru Dial Private Limited

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

The item must be in its original condition, unused, and with all original packaging, labels, and tags.
Returns must be initiated within 10 days of the delivery date.
Certain items are not eligible for returns, including but not limited to, personalized or custom-made products, downloadable software, and perishable goods.
2. Initiating a Return

To initiate a return, please follow these steps:

Contact Us: Reach out to our customer service team at support@gurudial.com or call us at [8006708002] to request a return authorization. Provide your order number and reason for the return.

Return Authorization: Once approved, you will receive a Return Merchandise Authorization (RMA) number and instructions for returning the item.

Pack the Item: Securely pack the item in its original packaging and include the RMA number.

Ship the Item: Send the item to the address provided with your RMA instructions. Please use a trackable shipping service or purchase shipping insurance to ensure the item’s safe return.

3. Return Shipping Costs

Customers are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., incorrect item shipped). In such cases,GuruDial will cover the return shipping costs.

4. Refund Process

Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method within 7-10 business days. Please note that shipping charges are non-refundable.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund, including any applicable return shipping costs.

7. Non-Returnable Items

The following items are non-returnable and non-refundable:

Personalized or custom-made products
Downloadable software
Perishable goods
Gift cards
8. Policy Updates

Dot Guru Dial Private Limited reserves the right to update or modify this refund and return policy at any time. Any changes will be posted on this page, and we encourage you to review this policy periodically.

9. Contact Us

For any questions or further assistance regarding returns or refunds, please contact our customer service team at:

Email: support@gurudial.com
Phone: [8006708002]
Thank you for shopping with GuruDial. We appreciate your business and are here to assist you with any concerns.