Return & Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our return and refund policy below:

Returns

  1. Eligibility for Returns
    • Products can be returned within 7 days from the date of delivery.
    • To be eligible for a return, the item must be in new, unused condition and in its original packaging.
    • Some products are non-returnable, including but not limited to [personalized items, perishable goods, opened hygiene products, or clearance items].
  2. How to Initiate a Return
    • Contact our customer service team at [Support@Gurudial.com ] or [(+91) 800-670-8002] within [7] days of receiving your order.
    • Please provide your order number and a brief description of the reason for the return.
    • We will provide you with a return authorization number and the necessary instructions for returning the item.
  3. Return Shipping
    • [Customer responsibility or store responsibility] for return shipping costs.
    • If the return is due to a defective or incorrect item, we will provide a pre-paid shipping label.

Refunds

  1. Refund Process
    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, a refund will be issued to the original payment method within 3 business days.
  2. Partial Refunds
    • In some cases, only a partial refund may be granted, such as when the item is not in its original condition or is returned after the specified return window.
  3. Late or Missing Refunds
    • If you haven’t received your refund after the specified time, please first check with your bank or credit card company.
    • If you’ve done this and still haven’t received your refund, please contact us at [email address].

Exchanges

  • We currently do not offer exchanges. If you would like a different size, color, or item, please initiate a return for the original item and place a new order.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 3 days from the delivery date.
  • We will arrange for a replacement or full refund based on your preference.

Cancellations

  • Orders can be canceled within 24 hours of placement. After this period, cancellations may not be accepted, but you can return the item once received.

Special Terms & Conditions

  • [Additional terms specific to your business, e.g., seasonal items, customized products, etc.]

We appreciate your understanding, and we are here to help. For any further questions or assistance with returns or refunds, please don’t hesitate to reach out to us at [ Support@Gurudial.com] or [ (+91) 800-670-8002].

Make sure your return and refund policy is accessible from all pages of your website, typically in the footer or during the checkout process, so customers can review it before making a purchase