It sounds like you want information about the privacy policy for the website Gurudial.com, which is an online multivendor platform operated by DotGurudial Pvt Ltd. To provide guidance, the privacy policy for an eCommerce company typically includes details on how user data is collected, stored, used, and protected. It also often outlines user rights regarding their data, such as the ability to access, modify, or delete personal information. If you’re seeking specific details about the privacy policy of Gurudial.com, I would recommend:

1. Information Collection

  • Customer Information: When customers create an account or make a purchase, the website may collect personal details like name, email address, shipping address, billing details, and contact number.
  • Vendor Information: Sellers (vendors) will also provide personal/business information to set up their store, including their name, business address, contact details, tax identification, and bank account details for payouts.
  • Payment Information: Payment processing is a key part of any e-commerce site. Gurudial.com may collect and store payment details like credit card information (through third-party payment processors like Stripe or PayPal) for transactions.
  • Non-personal Information: Analytics data such as IP addresses, browser type, and browsing history are typically gathered using cookies to improve site functionality and track usage patterns.

2. Use of Information

  • For Customers:
    • Order Processing: Personal data is used to complete purchases, process payments, and deliver products.
    • Customer Service: Data is used to communicate with customers about orders, support requests, returns, and refunds.
    • Marketing: Customer email addresses may be used for marketing purposes, such as sending promotions or new product notifications.
  • For Vendors:
    • Vendor Account Management: Information collected from vendors is used to manage their online stores, process orders, and handle customer communications.
    • Payments: Vendor payment details are used for disbursing earnings, handling commissions, or fulfilling financial transactions between vendors and the platform.
  • For the Platform:
    • Site Improvement: Collected data may be used to enhance the user experience, fix bugs, and improve the overall performance of the website.
    • Fraud Prevention: Information might be used to identify and prevent fraudulent activity on the platform.

3. Sharing of Information

  • With Vendors: As a marketplace, Gurudial.com will need to share relevant customer information (like shipping address) with vendors to fulfill orders. However, vendors should not have access to sensitive financial details, such as credit card information.
  • With Third-Party Service Providers: The site may use third-party services for payment processing, shipping, email marketing, and analytics. These service providers may access certain customer and vendor information but are typically required to protect the data according to the platform’s policies.
  • Legal Compliance: Customer or vendor information may be disclosed to comply with legal obligations, such as court orders or tax reporting requirements.

4. Cookies and Tracking

  • Cookies: To enhance the browsing experience, Gurudial.com will likely use cookies to remember your login credentials, items in your shopping cart, and preferences. Cookies can also track users’ site activities and help with targeted advertising.
  • Web Analytics: Tools like Google Analytics may be used to analyze website traffic, user interactions, and other performance metrics.

5. Data Security

  • Encryption: The platform should implement secure technologies (such as SSL encryption) to ensure that personal and payment information is transmitted securely.
  • Access Controls: Gurudial.com may implement strict access controls to ensure that only authorized personnel and vendors can access sensitive customer or business data.

6. User Rights

  • Data Access and Control: Users (both customers and vendors) may have the right to access, update, or delete their personal data. Depending on the jurisdiction, they may also have the right to request a copy of their data.
  • Opt-Out Options: Customers should have the option to opt-out of promotional communications and customize their cookie settings for tracking purposes.

7. Retention of Data

  • Data Retention: Personal and transaction data will be kept for as long as needed to fulfill the purposes outlined in the privacy policy (e.g., processing orders, complying with legal obligations, etc.).
  • Account Deletion: Customers and vendors may request account deletion, though some data may be retained for record-keeping or legal reasons.

8. Children’s Privacy

  • Age Restrictions: If Gurudial.com caters to users under a specific age, it will comply with relevant laws (such as the Children’s Online Privacy Protection Act, COPPA, in the U.S.) by restricting the collection of data from minors under a certain age (typically under 13 years).

9. Changes to the Privacy Policy

  • Updates: Gurudial.com would notify users of significant changes to the privacy policy through a website update or email notification. It’s essential for users to review the policy periodically to stay informed.

10. Contact Information

  • Customer Support: The policy would provide contact information for users to reach out with privacy-related inquiries, complaints, or requests regarding their personal data.
  • Email- Support@gurudial.com
  • Tel: (+91) 800-670-8002

Common ways to find contact information on most e-commerce websites:

  1. Website Footer: Scroll to the bottom of Gurudial.com’s homepage. Many websites include their contact details (email address, phone number, or contact form) in the footer of the page.
  2. “Contact Us” Page: Check for a “Contact Us” link in the website’s menu, which is often located in the header or at the bottom of the homepage.
  3. Customer Support or Help Center: Sometimes, e-commerce websites offer a dedicated Help Center or Customer Service page that provides different ways to get in touch, including email, phone, and live chat.
  4. Social Media: Many businesses are active on social media platforms. You may find contact information or can send a direct message through platforms like Facebook, Twitter, or Instagram.
  5. Privacy Policy: The Privacy Policy or Terms of Service document often includes an email address for privacy-related inquiries or general contact.