Privacy Policy

1. Introduction

Welcome to Gurudial, operated by DOTGURUDIAL PRIVATE LIMITED ("we", "our", "us"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile application, or services (collectively the "Service"). By using the Service, you agree to the practices described in this policy.

2. Information We Collect

A. Personal Information

• Full name
• Email address
• Mobile number
• Billing and shipping address
• Order and payment information (processed securely via third-party payment gateways)

B. Automatically Collected Information

• Device information (model, OS version, app version)
• IP address and approximate location
• Browser type and usage activity
• Cookies and similar tracking technologies

3. How We Use Your Information

• Process and fulfill your orders
• Send order confirmations, invoices, and updates
• Provide customer support and respond to inquiries
• Personalize and improve our services
• Send promotional communications if you have opted in
• Prevent fraud and ensure platform security
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share personal information with trusted third parties for specific purposes, including:

• Payment processors to complete transactions
• Delivery and logistics partners to fulfill orders
• Analytics and service providers to improve our platform

All third parties are required to maintain confidentiality and comply with applicable data protection requirements.

5. Data Retention and Deletion

We retain personal data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your personal data by contacting us at support@gurudial.com. After verification, we will delete or anonymize your information within a reasonable timeframe.

6. Data Security

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure hosting, access controls, and regular security assessments. However, no internet transmission is completely secure and we cannot guarantee absolute security.

7. Cookies and Tracking

We use cookies and similar technologies to enhance user experience, analyze traffic, and provide personalized content. You may choose to disable cookies via your browser settings; however, some features of the Service may not function properly if cookies are disabled.

8. Children’s Privacy

Our Service is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete such information as soon as possible.

9. Third-Party Links

Our Service may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before providing personal data to them.

10. Your Rights

You have the right to access, correct, update, export, or request deletion of your personal data. You may also withdraw consent to marketing communications at any time. To exercise these rights, contact us at support@gurudial.com.

11. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Effective Date." We encourage you to review this page periodically.

12. Contact Us

Company: DOTGURUDIAL PRIVATE LIMITED
Registered Address:
KHITAURA KUNDAN KHITAURA,
Bilsi, Budaun, Uttar Pradesh, India – 243633

13. Grievance Officer

In accordance with applicable Indian laws and e-commerce regulations, the Grievance Officer for DOTGURUDIAL PRIVATE LIMITED is:

• Name: Gaurav Kumar Singh
• Designation: Grievance Officer
• Email: grievance@gurudial.com
• Phone: +91 800 670 8002
• Address: GAURAV KUMAR SINGH, KHITAURA KUNDANKHITAURA, Bilsi, Budaun, Uttar Pradesh, India – 243633

All grievances will be acknowledged within 24 hours and addressed within 15 working days as per applicable laws.